Privacy policy (revised draft)
AustinPresents.com operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Depending on how you use the Services, we may collect or process:
- Contact and shipping details, including your name, email address, shipping address, and phone number.
- Order details, including the items you buy, the personalization text you enter, and your past orders.
- Photos you upload for personalized products. We use them only to make your order.
- Payment information. Payments are processed by Stripe. We do not receive or store your full card number; Stripe tells us whether the payment succeeded and the amount paid.
- Account information, if you create an account: your email address, your password (stored only in a scrambled, one-way form that we cannot read), and whether you want marketing emails.
- Communications with us, including what you write when you email us or use our contact form.
- Device information, such as your IP address and browser type, which we record when you log in and keep for security.
Cookies
We use only the cookies the store needs to work: one remembers your cart, and one keeps you logged in to your account. We do not use advertising or analytics cookies.
How We Use Your Personal Information
- To provide the Services: to process your payment, make and ship your order, send you emails about your order and your account, handle returns and refunds, and manage your account.
- Marketing: only if you have asked for it (for example with the marketing checkbox when you create an account), we may send you emails about news, new designs and offers. You can unsubscribe at any time.
- Security and fraud prevention: to protect your account and our store, and to detect and act on fraudulent or unlawful activity. If you create an account, you are responsible for keeping your password safe.
- Communicating with you: to answer your questions and provide customer support.
- Legal reasons: to comply with applicable law, including tax and accounting rules, to respond to valid legal requests, and to enforce our terms and policies.
How We Disclose Personal Information
We share personal information only with service providers that help us run the store, and only what they need:
- Stripe, which processes payments and calculates sales tax.
- Shipping services and carriers (our label service, USPS and UPS), which receive your name, shipping address and phone number to deliver your order.
- Our email service, which sends our emails to you.
- Our hosting provider, which runs the servers this store is on.
We may also disclose personal information when you ask us to, in connection with a business transaction such as a merger, or to comply with the law, respond to legal requests, and protect our rights and the rights of others. We do not sell your personal information, and we do not share it for targeted advertising.
Third Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We are not responsible for the privacy or security of such sites.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Our website uses encrypted connections (HTTPS). We keep order records as long as we need them to provide the Services and as required for tax, accounting and legal purposes.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you.
- Managing Communication Preferences. You can stop marketing emails at any time with the unsubscribe option in those emails or in your account. We may still send you emails about your account or your orders.
To exercise any of these rights, contact us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your request, and we will respond in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision or lodge your complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the "Last updated" date.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, email us at mel@austinpresents.com.