Shipping policy
Where we ship
We ship to addresses in the United States.
How long it takes
Our items are made to order in the USA. Making an item takes the time shown for its product type below; after that, delivery usually takes 1–3 business days. Days are business days: Monday to Friday, not counting days our workshop is closed. An order with several items ships when its slowest item is ready. Each product page and your cart show an estimated arrival date.
What shipping costs
Shipping is free on orders of $50.00 or more (after discounts). Below that, an order pays the highest "first item" price among its items once, and every other item adds its own "each extra item" price. For example, three ornaments cost one first-item price plus two extra-item prices. You always see the exact shipping price in your cart before you pay. Sales tax, where it applies, is added at checkout.
| Product type | First item | Each extra item | Made in |
|---|---|---|---|
| Ornaments | $6.68 | $1.00 | 1 business day |
| Wall Art | $9.00 | $3.00 | 5–7 business days |
| Puzzle | $6.68 | $1.50 | 5–7 business days |
| Pickleball | $6.68 | $1.00 | 1 business day |
| Golf Balls | $6.68 | $1.00 | 5–7 business days |
| Baseballs | $6.68 | $1.50 | 5–7 business days |
| Pens | $6.68 | $0.25 | 5–7 business days |
| Everything else | $5.98 per order | $0.00 | – |
Carriers and tracking
We send packages with USPS or UPS, choosing the carrier for each package. When your order ships, we email you the tracking number. You can also follow your order on the Find your order page, or under Your account if you have one.
Your address
Please check your shipping address at checkout. If something is wrong, email mel@austinpresents.com right away; once a package has shipped, we may not be able to change where it goes.
Damaged or missing packages
If your order arrives damaged or does not arrive, email mel@austinpresents.com. See Damages and issues in our refund policy.